Hutch is pleased to announce the launch of Hutch Buddy – Your Online Assistant, a comprehensive and specially customized mobile app aimed at providing its subscribers with an unprecedented experience across its range of products and services at a user’s fingertips, built with an intuitive customer care approach.
Hutch has worked closely with local software house TSDC Lanka in developing this advanced and sophisticated app which we believe is one of the best available in the world.
Initially launched on the Android market, new and existing Hutch customers can download the app on Google Play Store and manage their prepaid or postpaid connections at no cost.
Hutch Buddy is more than just an app. It reflects Hutch’s ongoing efforts to extend real time convenience to our subscribers to manage their Hutch connection 24/7 at their convenience,” said Mr. Thirukumar Nadarasa, CEO of Hutch. “We are committed to offering advanced support services that simplify the lives of our subscribers through a rich user experience.’’
Users can now enjoy unrestricted freedom to manage and access their accounts and services. Through the application, Hutch subscribers can recharge their account or pay bills, latest promotions, their usage and recent call activities, choose and purchase internet, voice and SMS packs, chat with a customer care agent online, and enjoy personalized offers through the Hutch loyalty program.
The app also allows users to add secondary Hutch numbers with the ease of switching and managing multiple accounts.
“We are pleased to see a strong market uptake of the ground-breaking Hutch Buddy app” commented Theekshana Kumara, CEO of TSDC Lanka, the local software company which has developed the Hutch buddy BY meeting the most challenging user requirements within an extremely aggressive time frame. “Hutch going live within such a short timeframe with our self-care suite is a major milestone in the telco industry in Sri Lanka and allows them to maintain the pace with which they have succeeded in establishing their presence as the best Mobile Broadband provider in Sri Lanka.”
As a launch offer every Hutch customer will receive 500 MB data free of charge when they download the app and complete their user profile in the My Account tab. They will also be eligible for the Buddy grand draw where users will stand a chance to win a Galaxy Note 3.
Source : DailyMirror.lk